Having Trouble Logging In?
We're here to help! Below are common login issues and how to resolve them.
๐ How to Log In (No Password Required!)
Our new website uses a secure email-based login system:
- Go to the login page
- Enter your email address
- Click "Continue"
- Check your email for a login code
- Enter the code to access your account
- Once logged in, youโll land on your account page. Use the โGo To Storeโ button in the top menu to access our wholesale site.
๐ Migrated from Our Old WooCommerce Site?
Important: Use the same email address you used on our previous website. This will automatically connect you to your existing wholesale account.
- No password needed - we'll send you a login code via email
- Your account history and information will be there waiting for you
- Make sure to use the exact same email address from your old account
๐ง Can't Find the Login Code Email?
Weโre here to help! Below are the most common checkout issues and how to resolve them.
- Check your spam or junk folder
- Make sure you entered the correct email address
- Wait a few minutes - emails can sometimes be delayed
- Try requesting a new code
- Still nothing? Contact us and we'll help you get in
โ "Email Not Found" or Can't Access Your Account?
- Double-check that you're using the same email from your old WooCommerce account
- Try any alternate email addresses you may have used
- Contact our wholesale team - we can look up your account and verify your email
๐ Account Not Approved Yet?
New wholesale accounts require approval before you can place orders. If you've just registered, please allow 1-2 business days for our team to review and approve your account. You'll receive an email once approved.
Having Trouble Checking Out?
Weโre here to help! Below are the most common checkout issues and how to resolve them.
๐ Minimum Order Requirements
Some products have minimum order quantities, and others must be purchased in specific increments (for example, sages are sold in multiples of 10).
These requirements are clearly shown below the product name.
If your cart doesnโt meet these requirements:
- A message will appear at checkout
- It will show which products need adjustment
- Simply update the quantities to continue
๐ Quick Tip
Before checking out, take a quick look at product minimums and increments to avoid interruptions.
Having Trouble Searching for a Product?
You can search by Product Name or SKU.
Type your search in the bar, then press Enterโresults wonโt appear until you do.
Pre-Orders (Out of Stock Items)
Our website shows product availability clearly:
- In stock items are labeled in green above the product
- Pre-order items are labeled in orange
- Low stock warnings appear in pink (e.g., โOnly a few leftโ)
A pre-order means:
- The item is currently out of stock
- You can still place your order
- It will ship as soon as itโs back in stock
๐ฌย Still Need Help?
Contact our wholesale team and weโll get you sorted out:
Email: order@earthselements.com
Phone: (760) 295 - 8881
Hours: Mon - Fri: 7:30am - 4:00pm PST
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