Having Trouble Logging In?
We're here to help! Below are common login issues and how to resolve them.
๐ How to Log In (No Password Required!)
Our new website uses a secure email-based login system:
- Go to the login page
- Enter your email address
- Click "Continue"
- Check your email for a login code
- Enter the code to access your account
- Once logged in, youโll land on your account page. Use the โGo To Storeโ button in the top menu to access our wholesale site.
๐ Migrated from Our Old WooCommerce Site?
Important: Use the same email address you used on our previous website. This will automatically connect you to your existing wholesale account.
- No password needed - we'll send you a login code via email
- Your account history and information will be there waiting for you
- Make sure to use the exact same email address from your old account
๐ง Can't Find the Login Code Email?
- Check your spam or junk folder
- Make sure you entered the correct email address
- Wait a few minutes - emails can sometimes be delayed
- Try requesting a new code
- Still nothing? Contact us and we'll help you get in
โ "Email Not Found" or Can't Access Your Account?
- Double-check that you're using the same email from your old WooCommerce account
- Try any alternate email addresses you may have used
- Contact our wholesale team - we can look up your account and verify your email
๐ Account Not Approved Yet?
New wholesale accounts require approval before you can place orders. If you've just registered, please allow 1-2 business days for our team to review and approve your account. You'll receive an email once approved.
๐ฌ Still Need Help?
Contact our wholesale team and we'll get you sorted out:
- Email: sales@earthselements.com
- Phone: (760) 295 - 8881
- Hours: Mon - Fri: 7:30am - 4:00pm PST