Having Trouble Logging In?
We're here to help! Below are common login issues and how to resolve them.
🔑 How to Log In (No Password Required!)
Our new website uses a secure email-based login system:
- Go to the login page
- Enter your email address
- Click "Continue"
- Check your email for a login code
- Enter the code to access your account
🆕 Migrated from Our Old WooCommerce Site?
Important: Use the same email address you used on our previous website. This will automatically connect you to your existing wholesale account.
- No password needed - we'll send you a login code via email
- Your account history and information will be there waiting for you
- Make sure to use the exact same email address from your old account
📧 Can't Find the Login Code Email?
- Check your spam or junk folder
- Make sure you entered the correct email address
- Wait a few minutes - emails can sometimes be delayed
- Try requesting a new code
- Still nothing? Contact us and we'll help you get in
❌ "Email Not Found" or Can't Access Your Account?
- Double-check that you're using the same email from your old WooCommerce account
- Try any alternate email addresses you may have used
- Contact our wholesale team - we can look up your account and verify your email
🔒 Account Not Approved Yet?
New wholesale accounts require approval before you can place orders. If you've just registered, please allow 1-2 business days for our team to review and approve your account. You'll receive an email once approved.
💬 Still Need Help?
Contact our wholesale team and we'll get you sorted out:
- Email: sales@earthselements.com
- Phone: (760) 295 - 8881
- Hours: Mon - Fri: 7:30am - 5:00pm PST